Service Terms and Conditions

Coronavirus UPDATE Deferment and Undoing Strategy
Pure Diamond Tours Visits has changed its reserving strategy for day visits and short-term visits to oblige its esteemed clients during the Coronavirus regulation period forced by the South African government.

WHAT TO DO ABOUT YOUR BOOKING?
Address us!

Pure Diamond Tours Visits will put forth a valiant effort to oblige any progressions to travel plans right now. We acknowledge that go limitation forced to contain the Coronavirus infection is a bone fide motivation to defer or drop your outing.
We ask our clients to defer as opposed to drop their appointments to set aside cash as the South African travel industry isn’t in that frame of mind to discount the maximum of appointments.

All delays and abrogations should be made recorded as a hard copy and settled upon between the client and Pure Diamond Tours Visits.

Defer YOUR Visit ** Enthusiastically Suggested

NO Expense will be charged in the event that daily visit or short-term visit is deferred.
A booking that is delayed might be reclaimed in 2020/2021/2022 subject to accessibility of convenience.

Kindly note:
Contingent upon when you re-book your visit, there might be an expansion in the visit cost to cover the 2021/2022 cost increments.

Drop YOUR Visit ** Coronavirus Control PERIOD

Our standard abrogation strategy applies to appointments during the Coronavirus control period.

BOOKING Strategy

Affirmation of a booking is made and recorded as a hard copy through email whenever it is settled upon by the client and the Pure Diamond Tours Visits specialist. A 100 percent non-refundable store is expected in something like 48 hours of composed affirmation of a booking. Where material, the equilibrium of installment of a booking is expected 40 days before the flight.

No citation given by Pure Diamond Tours Visits and acknowledged by the client (temporary or last), or booking made (temporary or last) will be restricted until such time as a last receipt has been given and full instalment got by Pure Diamond Tours Visits.

CANCELLATION & REFUND POLICY FOR DAY TOURS
Pure Diamond Tours has an amenable cancellation and refund policy for bookings for day tours. Cancellation of a day tour booking must be made in writing after it is agreed upon between the client and the Pure Diamond Tours agent. Written confirmation may be emailed directly to the Pure Diamond Tours agent.

Standard cancellation and refund policy for day tours

full refund if a day tour is cancelled due to extreme weather conditions

30-day notice: client forfeits 25% of full payment

20-day notice: client forfeits 50% of full payment

7-day notice: client forfeits 100% of full payment

INCLUSIONS AND EXCLUSIONS

Inclusions and exclusions are strictly as specified in the chosen tour itinerary. Any changes made must be agreed upon between the client and Pure Diamond Tours agent and confirmed in writing.

INDEMNIFICATION
You agree to indemnify and hold harmless Pure Diamond Tours, its owner, directors, employees, agents and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to, reasonable attorney’s fees) directly or indirectly related to (1) the tour, (2) your breach of the Terms and Conditions; and (3) the user content you submit, post or transmit through the website and via email to Pure Diamond Tours, its owner, employees, agents and affiliates.

An indemnity form for each person within the travel group must be completed, signed and returned to the Pure Diamond Tours agent prior to the tour departure date. If Pure Diamond Tours has not received the indemnity form(s) before the date of departure, we reserve the right to cancel the booking with no obligation to refund the client his/her payment.

TRAVEL DOCUMENTS AND VISAS
It is the sole responsibility of the client to obtain a visa(s) required for entry into South Africa and arrive at the port of entry with the correct legal documents required by law.

This includes a valid passport that has at least two (2) blank pages for stamps and does not expire within six (6) months of your date of departure from the country; valid visa and certificate of vaccinations if required; and an unabridged birth certificate for children 18 years and younger if required.

SAFETY WARNINGS
The safety of clients is a priority of Pure Diamond Tours but it is your responsibility to adhere to the rules and regulations of the country you are visiting and specifically the area that you are visiting. This includes rules and regulations pertaining to safety on safari tours where you will encounter wild animals and participating in outdoor activities where there is a degree of risk for injury and loss of life.

You are responsible for ensuring your safety and well-being in transit to tour destinations, including wearing a seatbelt; exploring tourist attractions, including staying with the tour group and not being separated; and at your accommodation establishment, including avoiding drunkenness, lewd behaviour and general misbehavior that could result in you being arrested or harmed.

HEALTH WARNINGS
It is your responsibility to familiarise yourself with health warnings pertaining to the country in general and specifically to the tour destinations. This includes regions in that are medium-to-high risk malaria areas.

It is strongly recommended that you take anti-malaria tablets if you are travelling to a malaria area in Africa. Consult your doctor or a reputable travel clinic for advice and a prescription for anti-malaria tablets if needed before departing for your tour in Africa. Ensure that that you and minors in your care are up-to-date with the required travel vaccinations.

STOLEN OR LOST LUGGAGE
The safekeeping of your luggage and personal belongings is entirely your responsibility. Pure Diamond Tours will do what it can to assist its clients in keeping luggage and personal belongings safe and will assist in trying to find luggage that is lost in transit. However, Pure Diamond Tours cannot be held liable for stolen and lost luggage.

CHILD POLICY
Many of the accommodation establishments that Pure Diamond Tours books for tours have a strict child policy. It is your responsibility to disclose the age of each child in the travelling group to the Pure Diamond Tours agent and confirm that he/she is the appropriate age for tour accommodation. Pure Diamond Tours cannot be held liable for an accommodation establishment refusing entry to an under-aged child where a child policy is strictly enforced.

Pure Diamond Tours reserves the right to request a copy of a birth certificate for any child in the tour group who is confirmed to be 12 years or younger.

A children’s rate is available on request. Not all accommodation establishments offer a reduced rate for children but where applicable, Pure Diamond Tours will confirm in writing at what rate a child 12 years and younger will be charged.

CHILDREN ENTRY REQUIREMENTS
The South African Department of Home Affairs has strict requirements that govern children travelling through South African ports of entry. These requirements differ depending on whether a child is travelling with both parents, one parent or with a legal guardian.

It is your responsibility to have in your possession the correct legal documents required to enter South Africa with a child that is 18 years and younger. This responsibility is applicable not only for entry into South Africa but any country in Africa that you will visit as part of your tour.

If you cannot produce the correct legal documents for a child on arrival at any port of entry, the Department of Home Affairs states they reserve the right to prohibit entry. Pure Diamond Tours, its owner, employees, agents and affiliates cannot be held liable if any member of a travel group is denied entry into a country due to not being able to produce the correct legal travel documents.

CHILDREN ON SAFARI TOURS
It is important to note that there are strict rules governing children being allowed on open safari vehicles for daily game drives and participating in guided bush walks. Pure Diamond Tours is informed by the recommendations of the Field Guides Association of South Africa (FGASA) that (1) children 6 years and younger are not permitted on an open safari vehicle for game drives and (2) the minimum age for a guided bush walk is 16 years and older.

It is your responsibility to notify the Pure Diamond Tours, Tour agent of any child in the travel group who will be participating in daily safari tours and confirm whether he/she is of the right age to be allowed on the open safari vehicle for daily game drives and join the guided bush walks.

DEPARTURE TIMES
Pure Diamond Tours, its owner, employees, agents and affiliates cannot be held liable for delayed flights or transfers that negatively affect a tour booked through the company. Suppliers that provide transfer services for our tours adhere to strict departure and arrival times, and may be forced to leave without a client(s) who has been delayed enroute to the collection point.

The client is liable for the additional cost in this case if Pure Diamond Tours needs to organise a private transfer or book an extra day to make up for time lost on the tour.

It’s strongly recommended that you phone the Pure Diamond Tours agent a day prior to departure to confirm your pick-up time. Likewise, the Pure Diamond Tours agent will notify you of a change in the collection time caused by unforeseen circumstances.

MISSED CONNECTING FLIGHTS
It is strongly advisable that you take into account unforeseen delays that may affect onward travel. This includes traffic congestion, roadworks and vehicle breakdowns that would result in the transfer vehicle arriving later than expected at the drop-off point on the last day of a tour.

It’s strongly recommended that you book your connecting flight(s) for the day after the tour ends and book accommodation that night close to the airport from which you will be departing.

CHANGES TO ITINERARIES
Pure Diamond Tours, the owner, employees, agents and affiliates will be excused for circumstances beyond their control that result in a tour being delayed or cancelled. This ranges from natural disasters including extremely bad weather and fires; to political unrest or instability including riots and violent protests; and air, cruise or ground travel disasters.

It is your responsibility to notify the Pure Diamond Tours agent and confirm in writing any changes you personally make to the itinerary whilst on tour. You are liable for any cost(s) incurred for changes made. If you choose to forfeit an activity such as a daily safari tour or an excursion that is specified in the itinerary and has been paid for in advance, Pure Diamond Tours will not provide you with a refund.

Any changes you would like made to the tour itinerary must be discussed and agreed upon with the Pure Diamond Tours agent and confirmed in writing. Pure Diamond Tours will endeavour to accommodate changes where possible but only if advanced notice is given and agreed upon, and reserves the right to adjust the final tour price to oblige such changes.

CHANGES TO ACCOMMODATION
Pure Diamond Tours reserves the right to change an accommodation establishment specified in a tour itinerary if deemed unsuitable or unsafe for clients. This might occur through change of ownership, declining standards of service or the area becoming unsafe.

MODIFICATIONS TO THE TERMS & CONDITIONS
Pure Diamond Tours reserves the right to make changes to these Terms & Conditions from time to time at its sole discretion. As soon as this webpage is updated, the changes become effective.

USE OF THE PURE DIAMOND TOURS WEBSITE
You may only use the Pure Diamond Tours website to browse the content, compare tour options and obtain an indication of prices. Details of the final tour itinerary and price is only binding when agreed upon between the client and the Pure Diamond Tours agent and confirmed in writing.

The content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. It remains the copyright property of Pure Diamond Tours.

PRIVACY POLICY
Pure Diamond Tours is committed to protecting its client’s privacy. All information gathered from the online forms on our website is used to personally identify users that subscribe to the service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone. The official Pure Diamond Tours website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website.

This information is used to help improve our website, analyse trends and administer the website. By using our website, you signify your acceptance of our Privacy Policy. If you do not agree with this policy, please refrain from using our website.

SECURITY POLICY
Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

LAW GOVERNING TERMS & CONDITIONS
These Terms & Conditions are exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

WHO WE ARE
Pure diamond tours is a South African registered company (Closed Corporation) specializing in Tourism. Pure Diamond is based in Pretoria and is very proud of the fact that we are built a National Footprint across South Africa.

GetYourGuide | Pure diamond tours and safari

TOURS